Refund Policy
Last updated 26 August 2026
14-day money-back guarantee. If a product doesn't work for you, email us within 14 days of your purchase and we will refund it in full. You do not need to give a reason.
How to request a refund
Email slavetanusev@gmail.com from the address you used to buy, or reply to your purchase receipt. Include your order number if you have it - it's on the receipt Paddle sent you.
We aim to reply within 2 business days. Once approved, the refund is issued by Paddle and typically reaches your card or PayPal account within 5-10 business days, depending on your bank.
Who processes the refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles all payments and refunds, and you can also contact Paddle directly about an order at paddle.net.
Before you ask for a refund
Not a condition - just a suggestion that usually works out better for you. Most refund requests we would expect to see are something we can fix in an email: a licence key that won't activate, a payment gateway that needs different settings, a conflict with another plugin. If you tell us what went wrong first, there's a good chance you end up with working software instead of your money back. If not, the refund still stands.
What we cannot refund
- Purchases older than 14 days.
- Renewals you forgot to cancel, once the new licence period has been used - though if you contact us promptly after a renewal, we will normally sort it out.
- Requests where the product has been resold or redistributed in breach of our Terms of Service.
What happens to your licence
When a refund is issued, the licence key attached to that purchase is deactivated, and the Pro features it unlocked stop working. Everything the free edition provides keeps working - your rooms, bookings, availability calendar and payment methods are unaffected, and no data is deleted.
Your statutory rights
If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with mandatory consumer protection rules, this policy is in addition to the rights you already have, not a replacement for them.
Contact
WebBox (Slave Tanushev)
slavetanusev@gmail.com